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How to Order
Holiday Hours
Problems During Checkout
Payments Accepted
Sales Tax
Shipping Charges
Shipping Carriers
Speed of Shipment
Returns and Exchanges
Legal Disclaimers
Privacy Policy
Print Catalogs
Wholesale
Gift Certificates
Layaway
Contact Information
Price Match Guarentee
Voucher and Discount Codes
Q: How to Order How do I place an order with Beth's Country Primitive Home Decor? A: It's really easy to place an order with Beth's Country Primitive Home Decor. We happily accept order via the internet, by phone, by fax or by mail. Beth's Country Primitive Home Decor 870 Methodist Street Carlyle, IL 62231 Q: Holiday Hours What are your Christmas holiday hours? A: We will be closed from noon on 12/23/11 to Tuesday morning at 8:00 on 12/27/11 in order to observe the Christmas holiday with our family. Our website is always open 24/7. We will be checking emails periodically, so if you have a question please feel free to email or send a message via the website. We hope you have a wonderful Christmas! Q: Problems During Checkout What do I do if I experience problems or difficulties during checkout? A: Occasionally problems occur during the checkout process. Computers can time out, lock-up, server may reset, etc. There are a lot of things that can happen that will mess up the checkout process. Should you experience an issue during checkout please contact us via email (btolley2002@aol.com) or phone 618-401-0290 and we will get your order straightened out. Q: Payments Accepted What forms of payment does Beth's Country Primitive Home Decor accept? A: We accept the following credit & debit cards: Visa/MasterCard/American Express/Discover. **PLEASE NOTE YOUR CREDIT CARD WILL BE CHARGED AT THE TIME THE ORDER IS PROCESSED NOT WHEN ORDER IS SHIPPED.** PayPal - a secure safe way to pay online Money Order/Personal Check (Your order will not begin processing until your check clears. Please allow approximately 5-10 business days.) Please make checks payable to: Beth's CPHD 870 Methodist Street Carlyle, IL 62231 Q: Sales Tax Will I be charged sales tax? A: Illinois residents will be charged 6.25% state sales tax. Q: Shipping Charges How much does shipping cost? A: Beth's Country Primitive Home Decor charges a flat rate of $8.95 for shipping on all orders under $100.00. Any order of $100.00 or more receives FREE shipping. United States orders only. Delivery confirmation is included. If you would like to insure your order, please let us know. Canadian orders will receive FREE shipping on orders of $300.00 or more. For Canadian orders under $300.00 a flat rate of $25.00 is charged. Any additional fees (taxes/duties/customs fees) are buyer responsibility. Delivery confirmation is included. International orders are also welcome. Actual shipping fees will be charged. Please contact us for a price quote before ordering. Any additional fees (taxes/duties/customs fees) are buyer responsibility. All international orders are shipped via USPS Priority Mail International or USPS Frist Class. Please do NOT ask us to mark as "gift." Q: Shipping Carriers How will my order be shipped? A: Beth's Country Primitive Home Decor ships orders using all the major carriers: USPS, UPS and FedEx. The most common are USPS and UPS. Both offer affordable fast shipping options. We generally ship with the fastest most cost effecient carrier based on package weight and destination. If you prefer a specific carrier, please let us know. All International orders will be shipped using USPS. Q: Speed of Shipment How long will it take for my order to arrive? A: Beth's Country Primitive Home Decor usually processes orders within 2 business days of reciept. Orders normally ship within 5-10 business days of processing. Actual delivery time depends on carrier and method used. USPS Priority Mail generally arrives in 2-3 business days. USPS Parcel Post can take up to 9 business days to arrive. UPS Ground usually arrives in under 5 business days. International shipments will vary due to location and customs. We ship orders out Monday through Friday. Q: Returns and Exchanges What is your store's return policy? A: We want you to be 100% satisfied with your order from Beth's Country Primitive Home Decor. If you are unhappy for any reason, please contact us and request a return authorization within 3 days of receiving your order. All returns must be authorized prior to returning. PLEASE EXAMINE YOUR ITEMS WITHIN 3 DAYS OF ARRIVAL. We must be notified of any defects with these 3 days inorder for you to receive a refund or exchange. All authorized return items MUST be in their original purchase condition, which includes the original product packaging, manufacturer's container, paperwork, product cards, manuals and all accessories. All packaging, including the original manufacturer's containers, must be unmarked and not altered or defaced in any manner. WE CANNOT EXCHANGE OR RETURN LAUNDERED ITEMS - NO EXCEPTIONS. We cannot accept returns on any custom made to order items, books, magazines, anything personalized, soaps, clearance goods or light bulbs. Any order placed for a made to order item may NOT be canceled after 48 hours of placing the order. Once we submit the order to our vendor, there is NO refund. There will be a 20% restocking fee on any package refused upon delivery or returned for not being able to be delivered. Returns should be shipped back to us with insurance and a delivery confirmation number. We cannot refund or exchange any item that is damaged on the return trip or is lost. Returns are processed after arrival and inspection. Returns that do not meet our returns requirements will be refused and returned to sender. Please allow 5 business days after reciept for your return to be processed and exchange or credit issued. Full purchase price of product minus the cost of shipping will be refunded. We do NOT refund shipping fees. Q: Legal Disclaimers Does Beth's Country Primitive Home Decor have any legal disclaimers? A: Yes. Some of legal disclaimers are as follows but are NOT limited to the following: *Our products are country primitive and it is the nature of our products to have small cracks in wood, chips in paint, rusty tin and appear to look "old" and "worn". *All sizes listed on products descriptions are approximate. *Not responsible for typographical errors. *Computer monitors may depict colors differently. Most of our images are issued by the manufacturer and were taken in a professional studio to display items as accurately as possible. We are not responsible if your monitor shows the color different than the actual image. Each product description provides additional details. If you need more information, please contact us. We are more than happy to assist. *We cannot be held responsible in any way for any damages, loss and/or injury that may occur due to the use and/or misuse if any of the products purchased from our website. *If you have questions about Bath & Body ingredients please contact us BEFORE using. *Candles and tarts are the sole responsibility of the user. Candles and tarts should not be left unattended or used in the presense of children and/or pets. *Please read all labels and instructions prior to use. *None of the products sold on this site are intended for use by children and/or pets. Q: Privacy Policy What is your store's privacy policy? A: All information is protected by Beth's Country Primitive Home Decor and will not be resold or released to any third party. Q: Print Catalogs Can you please send me a print catalog? A: At this time Beth's Country Primitive Home Decor does NOT offer a print catalog. We do this to keep our costs down and products priced affordably. Q: Wholesale Does your company offer wholesale? A: Beth's Country Primitive Home Decor is strictly a retail only site. We do NOT offer our products wholesale at this time. Q: Gift Certificates Do you offer gift certificates? A: Yes. Beth's Country Primitive Home Decor offers both traditional paper gift certificates and virtual gift certificates. To purchase please click on the This n That tab. From there you will find the gift certificates link. They are available in various amounts. Gift certificates are valid for one calendar year from the date of purchase and must be used in full at time of purchase to be valid. Q: Layaway Do you offer a layaway plan? A: Beth's Country Primitive Home Decor is proud to offer a layaway plan to it's valued customers. Your next installment will be due the same day the following month (or the day before, if the date falls on the 31st.) Your last installment will be due the same as on the second month. After your third and final payment has been made you order will finish processing and be shipped. Layaway payments may be made by credit card or invoiced through PayPal. Layaway requests made online will be invoiced separately through PayPal where payment can be made via credit/debit card or PayPal account. Default on the layaway terms above may result in denial of refund on payment(s) made. If your order includes any custom or made to order items, the order will not be submitted to the vendor until the 3rd and final payment has been made. We do NOT charge for this service nor is there a minimum dollar amount required. Please let us know how we can help make your decorating dreams a reality! Q: Contact Information How do I contact you if I have any questions or comments? A: You can contact Beth's Country Primitive Home Decor in many ways. Please click on the Contact Us link on the bottom of the page to send us an email via our Contact Form. You can email us directly at: btolley2002@aol.com. You can phone or text us directly by calling (618)401-0290 during normal business hours of Monday through Friday 8:30-4:00pm Central Time. You can send us a fax at: (888)594-3398 Registered customers can now send us a message directly by logging into "Your Account". Our mailing address is as follows: Beth's Country Primitive Home Decor 870 Methodist Street Carlyle, IL 62231 Q: Price Match Guarentee I have found a better price somewhere else. Will you match it? A: We take pride in offering the BEST prices on the Internet for country primitive home decor. If you find a better price on another website, please contact us. We will do everything we can to match the price for you. Q: Voucher and Discount Codes I have a voucher/discount code. How do I redeem it? A: All voucher codes may be redeemed on the first checkout page by entering the specific your code in the voucher box. It will read "Enter Voucher code if you have one." To receive the discount you MUST enter the voucher code during checkout and all terms of the discount must be met or the discount will NOT be applied. |